Frequently Asked Questions
1. What happens during a FREE home consultaton?
We take precise measurements and show you available colours, styles, and materials. Our advisors offer price guidance without sales pressure, as they are not on commission. We explain the installation process in detail. After your home visit, you’ll receive a quote within 48 hours, with free revisions if needed.
2. What if I want to come to the showroom?
Our showroom is open Monday to Friday from 8am to 5pm, with Saturday morning visits available by appointment only. To ensure you receive the best service, we recommend calling ahead before visiting. This allows us to prepare for your visit and provide dedicated time to discuss your project.
3. Do you take a deposit?
Confirm your quote with a 40% deposit. Our surveyor will then visit your home. This deposit is 100% refundable if the survey necessitates any project price changes. For your peace of mind, your deposit indemnity is automatically registered with the Plastic Window Federation, at no extra cost, guaranteeing against loss. 50% is payable when your bespoke products arrive at our warehouse. The final 10% is payable on completion once you are completely satisfied.
4. How long does installation take?
Your bespoke products typically arrive within 4 weeks. Our installation schedule is usually 6-8 weeks in advance, so please let us know if your project is time-sensitive. Our expert team aims to install two average-sized windows per day, and we can provide a more accurate installation estimate during your survey.
5. Are you FENSA certified?
Our FENSA certification number is 33081. FENSA certification is exclusively provided where we install your windows and doors and is crucial when selling your property. This demonstrates compliance with building regulations and remains valid for the lifetime of the installation, reassuring potential buyers. In addition our installations include a 10-year insurance-backed guarantee, offering long-term peace of mind.
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Frequently Asked Questions
6. How To Get Guaranteed Product Quality And Still Pay A Reasonable Price?
Balance quality and price by researching reputable installers like Bowalker, who offer FENSA-certified installations with a 10-year insurance backed guarantee. We encourage our customers to obtain multiple quotes, compare specifications, and compare reviews. Our prices are competitive, and we prioritize quality products and expert fitting to make your upgrade quick and easy.
7. What if I Don’t Have The Time To Oversee The Installation?
Busy schedule? No problem! Bowalker doesn’t use subcontractors, so our trusted team can complete installations even when you’re away. We regularly work for estate and letting agents, and many customers entrust us with their homes. We’re also happy to work around your schedule, whatever your preference, ensuring a convenient and hassle-free experience.
8. Don’t want a Pushy Salesperson in your Home?
Avoid pushy salespeople by contacting Bowalker directly. We offer no-pressure quotes and prioritize your needs. Browse our website, request a call back, or email us. We’re happy to answer your questions and provide transparent pricing without aggressive sales tactics, empowering you to make informed decisions at your own pace.
9. How can I be sure the installers will be respectful of my property?
Bowalker employs our own highly trained and experienced installation teams – we never use subcontractors. Our professionals are committed to treating your home with the utmost respect. We maintain a clean and tidy work environment, minimize disruption, and dispose of all waste responsibly, ensuring a smooth and courteous installation process.
10. What happens if there's a problem with my windows or doors after installation?
You only pay the final 10% when you are completely satisfied with your installation. After this if you have any issues, please contact Bowalker immediately. We honour our 10-year insurance-backed guarantee and will promptly respond. Our FENSA certification (number 33081) further reinforces our commitment to quality and customer satisfaction. We strive to resolve any problems efficiently and minimize disruption to your home.
